Client Services Dispatch Coordinator

Job Summary

Serving as the first point of contact for customers during challenging situations, the full-time remote Client Services Intake and Dispatch Coordinator will manage incoming calls, dispatch service requests, and ensure seamless communication between customers and technicians.

Key responsibilities

• Manage incoming call queues and provide empathetic service to customers
• Assign and dispatch service requests to technicians while tracking job status and updates
• Maintain organized documentation and identify workflow inefficiencies for improvement

Required qualifications

• High school diploma or equivalent
• 1 or more years of customer service, dispatch, or administrative experience
• Experience navigating multiple software systems and email platforms simultaneously
• Ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with a focus on accuracy in data entry and documentation