Client Services Lead

Job Summary

To provide nationwide title, closing, settlement, and appraisal solutions for mortgage lenders, the full-time Client Services Lead will manage client relationships, support real estate transactions, and implement strategies to enhance customer service while working remotely.

Key responsibilities

• Supports real estate transactions by addressing inquiries and providing high-level customer service to internal and external customers
• Manages employees engaged in client management and coordinates efforts to achieve organizational objectives
• Develops and implements departmental policies and strategies aimed at improving customer service and operational efficiency

Required qualifications

• High school diploma required; Bachelor's degree preferred
• Typically requires 8+ years of related work experience
• Experience in managing client relationships and providing customer service in a real estate context
• Knowledge of Uniform Standard of Professional Appraisal Practice (USPAP) guidelines and appraisal laws
• Ability to analyze data and solve complex problems effectively