Client Services Liaison

Job Summary

A company is looking for a Client Services Liaison who will enhance cross-functional alignment and improve member inquiry resolution processes.

Key Responsibilities

• Develop expertise in solutions and member experience processes
• Independently manage and resolve member cases efficiently
• Collaborate with internal teams to remove blockers and drive solutions

Required Qualifications

• 3+ years in client-facing, operations, or service delivery roles
• Experience in fast-paced, cross-functional environments
• Strong organizational skills and ability to follow through
• Intermediate to advanced skills in Excel/Google Sheets
• Familiarity with systems like Salesforce, Zendesk, or Gainsight