Client Services Manager

Job Summary

A company is looking for a Client Services Manager to lead the Client Services team and manage client relationships in a remote work environment.

Key Responsibilities

• Manage hiring, training, and development of the Client Services team
• Serve as the primary liaison with key client representatives, ensuring service delivery and satisfaction
• Oversee project budget, revenue forecasting, and maintain client relationships while addressing concerns

Required Qualifications and Education

• 5-7 years of experience in eDiscovery and litigation support
• Proven leadership and staff development skills
• Demonstrated success in managing multiple simultaneous projects
• Bachelor's (BA) Degree; graduate degree (JD or MBA) is a plus
• Relevant eDiscovery or Project Management certifications preferred