Client Services Manager

Job Summary

A company is looking for a Manager, Client Services to lead and develop a team responsible for exceptional client support and service delivery.

Key Responsibilities

• Lead, mentor, and coach a team of Client Service Managers/Associates to foster high performance and accountability
• Oversee planning and execution of support and service activities for assigned client portfolios
• Manage incident resolution and collaborate with cross-functional teams to enhance client satisfaction

Required Qualifications

• Minimum 3 years of experience in a leadership or management role within client service or account management
• Minimum 7 years of overall experience in the healthcare industry, including benefits administration
• Bachelor's degree or equivalent relevant experience
• Proven experience coordinating and leading cross-functional teams
• Strong analytical skills with a focus on process improvement and data-driven decision making