Client Services Manager

Job Summary

A company is looking for a Manager, Client Services.

Key Responsibilities

• Oversee end-to-end customer support performance, ensuring quality, efficiency, and cost-effectiveness
• Lead and develop a high-performing remote customer service team, fostering engagement and culture
• Implement scalable processes and tools to enhance operational efficiency and customer experience

Required Qualifications

• Bachelor's degree in Business, Communications, or a related field preferred
• 6-8 years of experience in customer service or support roles, with at least 3 years in a leadership position
• Proven experience managing customer service teams in a fast-paced, high-growth environment
• Hands-on experience with modern customer service platforms and optimizing workflows through technology
• Experience in a regulated industry (insurance, financial services, or healthcare) is a plus