Client Services Manager

Job Summary

A company is looking for a Client Servicing Manager.

Key Responsibilities

• Serve as the primary servicing contact for assigned clients, managing day-to-day operations and formal reviews
• Own SLA performance for assigned clients, preparing monthly engagement reports and identifying performance trends
• Oversee external vendor performance, leading improvement plans when necessary and ensuring alignment on quality standards

Required Qualifications

• 4+ years of experience in client services, account management, operations, or contact center leadership, preferably in healthcare
• Experience in managing client relationships with measurable outcomes
• Demonstrated success in vendor or BPO management
• Hands-on experience with a CRM or case management platform (e.g., Salesforce)
• Strong analytical skills to interpret data and translate insights into actions