Client Services Manager

Job Summary

A company is looking for a Client Services Manager - US.

Key Responsibilities

• Manage client relationships, ensuring successful onboarding and ongoing service delivery
• Oversee employee onboarding and offboarding processes, maintaining compliance and service quality
• Bridge communication between clients and internal teams, preparing performance reports and identifying areas for improvement

Required Qualifications

• Experience in client relationship management or a similar role
• Knowledge of Employee Onboarding and Offboarding processes
• Ability to implement and monitor Service Level Agreements (SLAs)
• Experience in preparing and presenting performance reports
• Understanding of industry trends and regulatory changes affecting clients