Client Services Manager

Job Summary

A company is looking for a Client Services Manager I to manage client relationships and service delivery.

Key Responsibilities

• Act as the primary owner of day-to-day client relationships and manage client expectations
• Lead implementation of new clients and services, ensuring completion of service schedules and documentation
• Educate and train clients on system usage and provide guidance on plan design and compliance considerations

Required Qualifications

• 3-5 years of benefits administration or employee benefits industry experience (10 years preferred)
• 3-5 years of direct client management experience
• Proficiency with benefits systems and/or HRIS
• Experience using project management tools
• Strong proficiency with Microsoft Office (Word, Excel, PowerPoint)