Client Services Manager

Job Summary

A company is looking for a Client Services Manager to lead a team of Warranty Processing Specialists in a remote setting.

Key Responsibilities

• Manage and coach a team of Warranty Processing Specialists to meet production goals
• Deliver performance reports and proactively address risks to production targets
• Lead training and development initiatives while ensuring quality control and compliance

Required Qualifications

• 3+ years of experience in automotive warranty processing or related field
• 1+ year of people management or team leadership experience preferred
• Strong understanding of warranty reimbursement processes and compliance
• Proven ability to manage team performance and drive results
• Experience with Excel and operational performance tracking tools