Client Services Manager

Job Summary

A company is looking for a Client Services Manager to oversee client relationships and manage a Client Services team.

Key Responsibilities:

• Serve as the primary client liaison and manage client relationships
• Oversee client onboarding and implementation processes
• Manage portfolio performance and conduct data analysis and reporting

Qualifications:

• 5+ years of experience in client services, account management, or operations in a collection agency or financial services
• Proven success in managing large, complex client relationships
• In-depth knowledge of collection workflows and performance metrics
• Demonstrated leadership experience in managing Client Services teams
• Advanced proficiency with collection systems and CRM tools