Client Services Manager

Job Summary

Client Services Manager is a full-time remote position responsible for overseeing billing operations, managing client services, and ensuring performance standards are met while leading a team of billing associates.

Key Responsibilities

• Oversee daily operations of billing, client services, and premium reconciliation teams
• Manage hiring, performance appraisals, and improvement plans for billing associates
• Handle escalated service issues and recommend strategies for process improvements

Required Qualifications

• Bachelor's Degree with 2-4 years of related experience or High School Diploma/GED with 4-6 years of related experience
• Experience in managing teams and overseeing operational processes
• Familiarity with performance metrics and quality assurance audits
• Ability to manage multiple projects and resources effectively
• Understanding of internal controls for financial reporting processes