Client Services Manager

Job Summary

Managing a team of leaders and project managers, the full-time Client Services Manager will oversee client relationships, ensure the delivery of market research data, and provide training and support in a fully remote environment.

Key responsibilities

• Manage team workload and assignment flow while supporting project managers and client accounts
• Monitor key performance indicators and communicate updates to the management team and clients
• Provide performance assessments and foster team growth through training and recognition

Required qualifications

• Minimum of 5 years of experience in quantitative online and digital market research
• At least 2 years of progressive management experience in complex market research operations
• 5+ years of experience in a business environment with project management expertise
• Managerial knowledge of specific departments or functions within the industry
• Understanding of relationships between relevant groups within the company