Client Services Manager

Job Summary

Managing a team of leaders and project managers, the full-time remote Client Services Manager will oversee client relationships, ensure the delivery of market research data, and support team development through training and performance assessments.

Key responsibilities

• Manage team workload and assignment flow, ensuring adequate support and coverage
• Actively monitor client accounts and maintain communication regarding team milestones and performance metrics
• Provide training and performance feedback to team members while contributing to process improvements

Required qualifications

• At least 5 years of experience in quantitative online and digital market research
• A minimum of 2 years in a management role within complex market research operations
• 5+ years of experience in a business environment and project management
• Managerial knowledge of specific department functions and relevant industry issues
• Basic understanding of interdepartmental relationships and supervisory skills