Client Services Manager

Job Summary

Leading a team of 6-8 client service professionals, the full-time Client Services Manager will drive process innovation and strategy to ensure exceptional client experiences while fostering a culture of accountability and collaboration in a remote work environment.

Key responsibilities

• Lead, coach, and develop a team focused on delivering high-quality client service to enterprise and strategic accounts
• Oversee team operations and manage key performance metrics to enhance operational efficiency and client outcomes
• Develop and implement scalable workflows and playbooks to ensure a consistent client experience across the department

Required qualifications

• 6+ years of relevant experience in a customer-facing role
• 2+ years of experience in a digital agency
• 1-3 years of experience leading high-performing teams
• Experience in multifamily, senior living, or student housing is a strong plus
• Possess superb communication skills and a growth mindset