Client Services Manager
Job Summary
Focused on driving customer satisfaction and account stewardship, the full-time Client Services Manager will manage customer inquiries, coordinate technical solutions, and conduct strategic business reviews in a virtual environment.
Key responsibilities
- Analyze customer inquiries and outages, routing them to appropriate technical teams for resolution
- Serve as the primary customer advocate, ensuring smooth onboarding and ongoing support throughout the customer lifecycle
- Conduct comprehensive monthly and quarterly service reviews, developing improvement plans to enhance overall service experience
Required qualifications
- Bachelor's degree preferred, or equivalent combination of coursework and experience
- 5-7 years of relevant work experience in client services or account management
- In-depth knowledge of telephony and network infrastructure
- Experience in conducting strategic business reviews and managing customer relationships
- Ability to work nights, weekends, and variable schedules as necessary
Complete Job Description
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