Client Services Manager
Job Summary
Serving as a primary point of contact for assigned client accounts, the full-time Client Services Manager will build and maintain strong client relationships, monitor program performance, and coordinate with various internal teams in a hybrid work environment.
Key responsibilities
- Lead and participate in regular client meetings and follow-ups
- Monitor program performance, KPIs, and client expectations while identifying opportunities for improvement
- Assist with new client and program launches, ensuring effective communication of client feedback and priorities
Required qualifications
- High school diploma or GED required; associate's or bachelor's degree preferred
- Experience in client services, account management, or a related field preferred
- Call center/BPO experience is a plus
- Ability to work effectively in both in-office and remote environments
- Comfortable reviewing performance data and KPIs
Complete Job Description
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