Client Services Operations Analyst
Job Summary
Seeking a strategic and AI-forward Client Services Operations Senior Analyst, this hybrid position will manage the design, execution, and optimization of programs and workflows that enhance client services operations while collaborating with cross-functional teams to improve client experiences.
Key responsibilities:
- Lead the end-to-end delivery of client services operations initiatives, ensuring alignment with business goals and timelines
- Build and activate AI workflows within existing client services tools to enhance operational efficiency
- Identify and implement process improvements and automation strategies to optimize the client journey and service quality
Required qualifications:
- 5+ years of experience in Client Services Operations or a related function in B2B SaaS
- Strong understanding of customer experience principles and project management methodologies
- Hands-on experience with AI-powered workflows that have demonstrably reduced human effort
- Proficiency in project management tools and CRM/CSM platforms, including configuration and automation
- A systems-thinking mindset focused on process mapping and workflow optimization
Complete Job Description
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