Client Services Operations Specialist

Job Summary

Working remotely in a full-time capacity, the Client Services Operations Specialist will manage client database updates, support quality control of invoices, and ensure adherence to billing requirements while collaborating with internal departments.

Key responsibilities

• Accurately update and maintain firm databases and team sites related to billing and client data
• Manage a portfolio of matters, ensuring effective communication and compliance with client-specific billing requirements
• Identify and resolve operational issues impacting clients, serving as the first point of escalation for inquiries

Required qualifications

• A minimum of a High School diploma or equivalent is required; a Bachelor's degree in business administration or a related field is preferred
• 1+ years of legal administrative support, database management, and/or billing experience is required
• Demonstrated working knowledge of Aderant and BillBlast software, or related billing software is preferred
• Proficiency with Microsoft Excel, Word, and Outlook is required
• Ability to perform multiple tasks under limited supervision while meeting deadlines in a fast-paced environment