Client Services Program Manager

Job Summary

A company is looking for a Client Service Program Manager.

Key Responsibilities

• Ensure day-to-day customer satisfaction for assigned accounts and resolve issues with program owners and recipients
• Communicate with recipients regarding order status, return management, and any changes or questions
• Monitor customer program activities to meet expectations, including data accuracy, shipping schedules, and invoice proofing

Required Qualifications

• Minimum of 3 years of customer service experience with a focus on high customer satisfaction
• Fluent in English and French, both spoken and written
• Proficient in Microsoft Office Suite, particularly Word, Excel, and Outlook
• Experience in maintaining communication with customers, sales representatives, and other departments