Client Services Program Manager

Job Summary

A company is looking for a Program Manager (Client Services).

Key Responsibilities

• Ensure day-to-day customer satisfaction for assigned accounts and resolve issues
• Communicate order status and manage returns and inquiries from recipients
• Monitor customer programs for compliance with expectations and proof invoices for accuracy

Required Qualifications

• Minimum of 3 years of customer service experience
• Fluent in English and French
• Proficient in Microsoft Office Suite, especially Word, Excel, and Outlook
• Experience in collaborating with customers and various departments