Client Services Representative

Job Summary

A company is looking for a Client Services Representative.

Key Responsibilities:

• Project a professional attitude and manage inbound and outbound contacts
• Identify customer needs and maintain ownership of contact experience and resolution
• Keep detailed records of contacts and collaborate with team members to resolve cases

Required Qualifications:

• High School Diploma required; Associates Degree preferred
• Minimum of 1 year of service experience with high customer engagement
• Basic understanding of health insurance terminology preferred
• Experience working in a contact center environment
• Strong data entry skills and proficiency in using a PC with multiple applications