Client Services Representative

Job Summary

A company is looking for a CS Representative 1 responsible for client follow-up and customer service.

Key Responsibilities

• Handle incoming and outgoing calls to physicians, staff, and patients while maintaining customer service levels
• Educate physicians and staff about tests and assist in determining sample adequacy for testing
• Document incidents and complaints, research problems, and maintain accurate client account information

Required Qualifications

• Knowledge of company billing policies and Medicare regulations
• Familiarity with laboratory sample requirements and standards
• Ability to utilize resources for supporting company tests
• Experience in customer service or client relations
• Proficiency in maintaining accurate documentation in client information systems