Client Services Representative

Job Summary

A company is looking for a Client Services Representative to provide front line support operations for clients and sales partners.

Key Responsibilities

• Troubleshoot, diagnose, and resolve technical hardware and software issues
• Log all help desk interactions via a computerized ticketing system
• Perform product training and demonstrations to end users while maintaining constructive relationships with merchants and resellers

Required Qualifications

• High School Diploma or equivalent required; college degree preferred
• A minimum of one year of customer service work experience
• Proficient in Microsoft Office and/or Google Workspace
• High level understanding of basic computer components, operating systems, and peripherals
• Flexible and eager to learn and work on diverse tasks as needed