Client Services Representative

Job Summary

A company is looking for a Client Services Representative, Interactive Response Technology (IRT) for a remote position on the 2nd shift.

Key Responsibilities

• Provide Helpdesk support to investigator sites, monitors, and IVR companies, including issue resolution and escalation
• Monitor and assess error messages in the CIRT Admin Console and manage site information throughout studies
• Offer administrative support to project management teams and complete metrics reports

Required Qualifications

• High school diploma or equivalent
• Experience in Client Services Support and Helpdesk/IT roles, preferably within IRT
• Strong sense of urgency and responsiveness to customer needs
• Ability to multitask and manage time effectively to meet deadlines
• Proficient computer skills and ability to handle escalated communications