Client Services Representative

Job Summary

A company is looking for a Client Services Representative to assist clients with inquiries and educate them on products and services.

Key Responsibilities

• Provide world-class service for client inquiries via email, phone, or chat
• Meet response and resolution time goals for client cases
• Assist clients with account creation, order processing, and training on the background screening application

Required Qualifications

• High School Diploma or equivalent required
• 1 - 2 years of experience in a Client Services Department in a call center environment
• Working knowledge of G-Suite and Microsoft Office products
• Experience in Salesforce is preferred
• Proven ability to build and retain client relationships