Client Services Representative

Job Summary

A company is looking for a Client Services Representative (EBO).

Key Responsibilities

• Maintain and develop constructive relationships with clients
• Provide and obtain information from clients regarding account statuses and debt collection
• Keep detailed records of client interactions and ensure compliance with relevant regulations

Required Qualifications

• Experience in collections or a call center preferred
• Knowledge of customer service principles and processes
• Ability to multitask and work with various computer systems
• Demonstrated ability to adapt to changes
• Ability to resolve conflicts and negotiate effectively