Client Services Representative

Job Summary

Client Services Representative, who will work part-time in a hybrid role managing inbound calls and emails, assisting with product-related inquiries, and resolving operational support issues to ensure clients feel valued and supported.

Key Responsibilities

• Provide remote applications support via email and phone
• Assist customers with basic software and hardware troubleshooting
• Document customer interactions accurately in the ticketing system

Required Qualifications

• 2+ years of customer service or technical support experience (technology, SaaS, or help desk preferred)
• Bilingual in Spanish and English (written and spoken, business-level)
• High School diploma or equivalent (higher education or certifications a plus)
• Prior technical and customer support experience
• Working knowledge of iOS and Windows PC environments and their components