Client Services Representative

Job Summary

Providing front line support operations, the full-time Client Services Representative will troubleshoot technical issues, maintain support documentation, and conduct product training for clients in a remote setting during afternoon shifts from 12 pm to 9 pm PT.

Key responsibilities

• Troubleshoot, diagnose, and resolve technical hardware and software issues for clients
• Log help desk interactions and escalate urgent situations as necessary
• Conduct product training and maintain constructive relationships with merchants and sales partners

Required qualifications

• Minimum of one (1) year of customer service work experience
• High School Diploma or equivalent required; college degree preferred
• Proficient in Microsoft Office and/or Google Workspace
• Basic understanding of computer components, operating systems, and peripherals
• Strong problem-solving mindset and positive team player attitude