Client Services Representative

Job Summary

Providing exceptional support to clients, the full-time Client Services Representative will assist with inquiries, educate clients on products and services, and maintain positive relationships in a remote environment.

Key responsibilities

• Deliver world-class service for client inquiries via email, phone, or chat
• Meet team goals for response and resolution times for client cases
• Educate clients on the background screening process and assist with account setup and orders

Required qualifications

• High School Diploma or equivalent required
• 1 - 2 years of experience in a Client Services Department in a call center environment
• Working knowledge of G-Suite and Microsoft Office products
• Experience in Salesforce is preferred
• Proven ability to build and retain client relationships