Client Services Representative

Job Summary

Providing front-line support operations, the full-time Client Services Representative will troubleshoot technical issues, maintain support documentation, and deliver product training to clients in a remote environment.

Key responsibilities

• Troubleshoot, diagnose, and resolve technical hardware and software issues
• Log help desk interactions via a computerized ticketing system and escalate urgent situations as needed
• Perform product training and demonstrations while maintaining constructive relationships with merchants and resellers

Required qualifications

• Minimum of one (1) year of customer service work experience
• High School Diploma or equivalent required; college degree preferred
• Proficient in Microsoft Office and/or Google Workspace
• High level understanding of basic computer components and operating systems
• Knowledge of the payment industry is a plus