Client Services Representative
Job Summary
Providing exceptional support to clients, the full-time Client Services Representative will assist with inquiries, educate clients on products and services, and foster positive relationships in a remote environment.
Key responsibilities
- Deliver world-class service for client inquiries via email, phone, or chat
- Meet team goals regarding response and resolution times for client cases
- Educate clients on searches, forms, and the adverse action process
Required qualifications
- High School Diploma or equivalent required
- 1 - 2 years of experience in a Client Services Department in a call center environment
- Working knowledge of G-Suite and Microsoft Office products
- Experience in Salesforce is preferred
- Proven ability to build and maintain client relationships
Complete Job Description
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