Client Services Specialist

Job Summary

A company is looking for a Customer Service Specialist to manage client services and enhance the client experience.

Key Responsibilities

• Serve as a secondary point of contact for assigned clients and assist in onboarding and implementation activities
• Investigate and respond to client inquiries while resolving escalated issues professionally
• Prepare reports and documentation, ensuring compliance with regulatory requirements and identifying process improvement opportunities

Required Qualifications

• Bachelor's Degree or related qualification
• Minimum of one (1) year of experience in the Medicare Managed Care environment
• Understanding of Medicare compliance requirements
• Advanced comfort level with technology and aptitude for learning new software
• Ability to work independently in a fast-paced environment with minimal supervision