Client Services Specialist

Job Summary

A company is looking for an Associate Client Services Specialist.

Key Responsibilities

• Configure systems and monitor internal readiness for customer onboarding and offboarding
• Manage reporting requests and provide timely updates to stakeholders
• Investigate and resolve customer-related issues, ensuring satisfaction and retention

Required Qualifications

• Bachelor's degree with 1+ year of practical experience in a support or operations-related role preferred
• 4+ years of demonstrated proficiency in a support or operations-related role
• Proficient in Excel operations and familiar with CRM platforms like Zendesk and Salesforce
• Experience in customer implementation or project management in a B2B environment
• Background in healthcare operations, ensuring compliance with Protected Health Information (PHI)