Client Services Specialist

Job Summary

A company is looking for a Client Services Specialist to manage client interactions and ensure smooth operations.

Key Responsibilities

• Field post-job client and reporter-related communications, ensuring prompt responses
• Monitor job production and prioritize tasks to ensure timely delivery
• Investigate client issues and billing disputes, providing resolutions and cost estimates

Required Qualifications

• Bachelor's degree or equivalent experience in an office or customer service environment preferred
• Strong proficiency in Microsoft Office Suite; experience with CRM systems is a plus
• Comfortable with basic mathematics and data analysis tasks
• Proven experience in delivering exceptional customer service
• Ability to manage multiple tasks and prioritize effectively