Client Services Specialist

Job Summary

A company is looking for a Client Services Representative.

Key Responsibilities

• Serve as the primary point of contact for selected Strategic National Account customers, managing service request intake and ensuring timely delivery of services
• Resolve customer concerns and escalations through collaboration across various domains
• Update work order management systems and provide account performance reporting as required

Required Qualifications

• High school diploma or equivalent
• Minimum of 3 years of work experience, with at least 1 year in customer service, sales, or order to cash functions
• Demonstrated experience with successful customer escalation management
• Ability to work across organizational boundaries to drive alignment and engagement