Client Services Specialist

Job Summary

To enhance client satisfaction, the full-time Client Services Specialist will manage client onboarding, address inquiries, and coordinate with internal departments to ensure compliance with Medicare regulations.

Key Responsibilities

• Serve as a secondary point of contact for assigned clients, managing onboarding and implementation activities
• Investigate and respond to client inquiries while resolving escalated issues professionally
• Prepare reports and documentation, ensuring services comply with regulatory requirements

Required Qualifications

• Bachelor's Degree or related qualification
• Minimum of one (1) year of experience in the Medicare Managed Care environment
• Understanding of Medicare compliance requirements
• Advanced comfort level with technology and aptitude for learning new software
• Excellent documentation and organizational skills