Client Services Specialist

Job Summary

To support a growing client base, the full-time remote Client Services Specialist will ensure accurate benefit information, provide responsive client support, and collaborate across teams to facilitate seamless service delivery.

Key responsibilities

• Deliver timely support for new and existing clients, ensuring smooth transitions and ongoing service
• Maintain accurate client benefit information and documentation across systems to support operational teams
• Collaborate with Sales, Operations, and Client Care to resolve client requests and enhance service delivery

Required qualifications

• Bachelor's degree or equivalent professional experience
• Two or more years of experience in employee benefits, healthcare, insurance, or related client service roles
• Strong proficiency with Microsoft Office applications, particularly Excel
• Experience with benefit administration systems or CRM platforms is preferred
• Knowledge of health insurance carriers and employee benefits administration is a plus