Client Services Specialist

Job Summary

Supporting the delivery of a seamless client experience, the full-time Client Services Specialist will execute routine tasks, ensure accurate output, and build familiarity with the Selerix platform while working remotely or from various locations.

Key Responsibilities

• Complete assigned Shared Services tasks accurately and within defined SLA, ensuring dependable and error-free output
• Identify and communicate ticket ambiguity, asking specific questions to resolve scope uncertainty efficiently
• Document completed work and flag inconsistencies, while following defined processes without shortcuts

Required Qualifications

• 0-2 years of professional experience in an administrative, operations, or data entry role
• Experience in a structured process environment with defined procedures and quality standards preferred
• Familiarity with ticketing or project management systems (Monday.com, Jira, Zendesk, or similar) a plus
• Associate's or bachelor's degree preferred, or equivalent professional experience
• Comfort with technology and the ability to learn new platforms and systems quickly