Client Services Specialist II

Job Summary

To support a growing team, the full-time Client Services Specialist II will provide exceptional customer service during evening and overnight shifts, assisting clients through email, chat, and phone support while ensuring client satisfaction and loyalty in a fully remote environment.

Key Responsibilities:

• Respond to client inquiries via email, chat, and phone, addressing various support requests
• Utilize multiple online systems to resolve tickets accurately and in a timely manner, prioritizing based on urgency
• Collaborate with team members and escalate tickets as needed to enhance the client experience

Required Qualifications:

• Minimum 1 year of prior call center experience
• High school diploma, GED, or equivalent
• Reliable internet connection with specified speed requirements
• Dedicated private work location free from significant background disruptions
• Basic proficiency in Microsoft Office suite (Word, Excel, Outlook)