Client Services Specialist II

Job Summary

Supporting a client-focused team, the full-time Client Services Specialist II will provide exceptional customer service through email, chat, and phone support, ensuring client satisfaction while working remotely during daytime hours, Monday to Friday.

Key Responsibilities:

• Respond to client inquiries via email, chat, and phone regarding account issues, activations, and cancellations
• Utilize online systems to resolve support tickets accurately and in a timely manner, prioritizing based on urgency
• Collaborate with colleagues and escalate complex issues to advanced agents to enhance the client experience

Required Qualifications:

• Minimum 1 year of prior call center experience
• High school diploma, GED, or equivalent
• Reliable internet connection with minimum speed requirements of 20Mbps Down/10Mbps Up
• Dedicated private work location without significant background disruptions
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook)