Client Services Supervisor

Job Summary

Overseeing daily operations of the customer service department, the full-time remote Client Services Supervisor will manage team performance, support onboarding and training of new agents, and collaborate with leadership to enhance customer service objectives.

Key responsibilities

• Participate in the interview and hiring process for new Customer Service Representatives
• Coach, train, and mentor the team while handling conflict resolution and performance management
• Ensure customer satisfaction by professionally addressing escalated calls and resolving complaints

Required qualifications

• Minimum one year of call center management experience
• Experience in training, mentoring, and leading a team
• Bilingual in Spanish preferred
• Proficient in M.S. Office and Google Suite
• High School Diploma or equivalent required; Bachelor's degree or equivalent work experience preferred