Client Services Team Lead

Job Summary

A company is looking for a Team Lead, Client Services.

Key Responsibilities

• Lead daily check-ins to manage team priorities and maintain service level agreements (SLAs)
• Recognize and investigate trends, KPIs, and opportunities for improvement
• Manage projects and foster collaboration to enhance operational efficiency

Required Qualifications

• Proven leadership skills with experience in managing client relationships
• Strong business acumen and operational understanding of business functions
• Experience in conducting performance reviews and providing constructive feedback
• Ability to adapt to changing priorities in a fast-paced environment
• Experience in mentoring and developing team members