Client Solutions Manager

Job Summary

Managing and leading the Client Solutions team, the full-time Client Solutions Manager will provide exceptional service to clients, oversee quoting processes, and ensure effective team performance in a fully remote environment.

Key responsibilities

• Develop and maintain quoting processes, standards, and guidelines while managing the quoting queue to meet service level objectives
• Conduct employee reviews, manage team scheduling, and foster a culture of continuous improvement through coaching and feedback
• Act as an escalation point for critical client issues, ensuring timely communication and resolution while collaborating across departments

Required qualifications

• 5+ years of relevant technical experience and management or leadership experience
• Experience in IT hardware and software sales, as well as IT service delivery
• Knowledge of ITIL standards and experience managing Microsoft licensing
• Familiarity with ConnectWise Manage and ConnectWise Sell
• Strong business analysis skills with an understanding of financial concepts and profit/loss responsibility