Client Solutions Manager

Job Summary

Leading the implementation and ongoing success of fundraising and advocacy software, the full-time Client Solutions Manager will serve as a strategic partner to nonprofit clients, managing complex technical projects and providing hands-on support in a remote setting.

Key responsibilities

• Serve as the primary point of contact for nonprofit clients throughout the project lifecycle
• Lead software implementations, system integrations, and technical consulting engagements
• Provide proactive support and training to drive client satisfaction and product adoption

Required qualifications

• Experience working in or with nonprofit organizations
• Strong project management skills with the ability to manage multiple client engagements
• Technical fluency with content management systems (CMS), enterprise CRM (eCRM), and fundraising tools
• Experience with Salesforce, particularly Nonprofit Success Pack (NPSP) or Nonprofit Cloud
• Self-motivated and disciplined in a remote work environment