Client Solutions Manager

Job Summary

Serving as a strategic partner to nonprofit clients, the full-time Client Solutions Manager will lead software implementations, manage project lifecycles, and provide hands-on client support in a remote environment.

Key responsibilities

• Act as the primary point of contact for clients throughout the project lifecycle, ensuring successful implementation and support
• Lead software integrations and technical consulting engagements while collaborating with external partners
• Monitor project scope, budget, and deliverables, providing proactive support and training to enhance client satisfaction

Required qualifications

• Experience working in or with nonprofit organizations
• Strong project management skills, capable of handling multiple client engagements
• Technical fluency with CMS, eCRM, ESPs, and fundraising tools, particularly Salesforce
• Hands-on experience with project management tools like Jira and Monday.com
• Self-motivated and disciplined in a remote work environment