Client Solutions Specialist

Job Summary

Working remotely in a full-time capacity, the Solution Specialist will manage client accounts through day-to-day interactions focused on customer service, responsiveness, and maintaining quality performance metrics.

Key responsibilities

• Serve as the primary contact for client needs via phone, email, and system tools, ensuring timely resolution of requests
• Identify trends to enhance the client resolution experience and document all communications for continuity
• Collaborate with various departments to improve processes and maintain detailed knowledge of product lines and system functionality

Required qualifications

• Bachelor's Degree preferred or equivalent industry experience
• 1-2 years of experience in customer service, account management, or relevant fields
• Knowledge of COBRA/Benefits Industry preferred
• Proficiency with Google Workspace
• Strong interpersonal skills with the ability to connect with a diverse customer base