Client Strategy Analyst

Job Summary

Supporting a growing portfolio of live banking clients, the full-time Client Strategy Analyst will manage relationships, troubleshoot platform issues, and collaborate with internal teams to enhance customer success in a remote environment.

Key responsibilities

• Manage a portfolio of live banking clients, conducting regular check-ins and maintaining strong relationships with stakeholders
• Handle support escalations, troubleshoot platform issues, and ensure timely resolution of customer concerns
• Educate bank employees on platform capabilities and best practices while collaborating with product and engineering teams

Required qualifications

• Strong analytical aptitude and structured problem-solving skills
• Technical skills in a scripting language
• Exceptional customer-facing instincts with the ability to manage multiple stakeholders
• Proactive mindset with a genuine care for customers
• Legally authorized to work in the United States and located within the continental United States