Client Strategy Analyst

Job Summary

Supporting a growing portfolio of live banking clients, the full-time Client Strategy Analyst will manage relationships, troubleshoot platform issues, and collaborate with internal teams to enhance client operations in a remote environment.

Key responsibilities

• Manage a portfolio of live banking clients, conducting regular check-ins and maintaining strong relationships with stakeholders
• Handle support escalations and troubleshoot platform issues while educating bank employees on best practices
• Collaborate with product and engineering teams to advocate for customer needs and communicate resolution timelines

Required qualifications

• Exceptional customer-facing instincts with the ability to manage multiple stakeholders
• Strong analytical aptitude and technical skills in a scripting language
• Proactive mindset with a focus on identifying and addressing issues before they escalate
• Legally authorized to work in the United States and located within the continental United States
• Grace under pressure, maintaining composure during high-stakes situations