Client Strategy Director

Job Summary

A company is looking for a Client Strategy Director responsible for overseeing multiple Pods within the Retention Marketing team.

Key Responsibilities

• Oversee multiple Pods and act as the final executive escalation point for client issues
• Set and track KPIs across Pods while ensuring seamless collaboration between teams
• Manage team capacity and ensure profitability targets and Gross Profit (GP) margins are met

Required Qualifications

• 5+ years of strategic experience in retention marketing, digital marketing, or e-commerce account management
• Proven track record of managing and scaling multiple marketing teams or departments
• Familiarity with top-tier retention and marketing automation platforms (e.g., Klaviyo, Shopify)
• Demonstrated experience in managing P&L and optimizing team capacity
• Exceptional verbal and written English communication skills